HD Solutions GmbH
Danckelmannstr. 9
14059 Berlin
Germany
Email: info@hd-solutions.net
Phone: +49-30-511 0 511
Represented by
CEOs
Holger Zimmermann, Diana Bohlinth
Register entry
Entry in the Handelsregister
Registering court: Berlin-Charlottenburg
Registration number: HRB 250803
VAT
VAT Id number according to Sec. 27 a German Value Added Tax Act:
DE360759747
Dispute resolution
The European Commission provides a platform for online dispute resolution (OS): https://ec.europa.eu/consumers/odr.
Please find our email in the impressum/legal notice.
We do not take part in online dispute resolutions at consumer arbitration boards.
Liability for Contents
As service providers, we are liable for own contents of these websites according to Sec. 7, paragraph 1 German Telemedia Act (TMG). However, according to Sec. 8 to 10 German Telemedia Act (TMG), service providers are not obligated to permanently monitor submitted or stored information or to search for evidences that indicate illegal activities.
Legal obligations to removing information or to blocking the use of information remain unchallenged. In this case, liability is only possible at the time of knowledge about a specific violation of law. Illegal contents will be removed immediately at the time we get knowledge of them.
Liability for Links
Our offer includes links to external third party websites. We have no influence on the contents of those websites, therefore we cannot guarantee for those contents. Providers or administrators of linked websites are always responsible for their own contents.
The linked websites had been checked for possible violations of law at the time of the establishment of the link. Illegal contents were not detected at the time of the linking. A permanent monitoring of the contents of linked websites cannot be imposed without reasonable indications that there has been a violation of law. Illegal links will be removed immediately at the time we get knowledge of them.
Copyright
Contents and compilations published on these websites by the providers are subject to German copyright laws. Reproduction, editing, distribution as well as the use of any kind outside the scope of the copyright law require a written permission of the author or originator. Downloads and copies of these websites are permitted for private use only. The commercial use of our contents without permission of the originator is prohibited.
Copyright laws of third parties are respected as long as the contents on these websites do not originate from the provider. Contributions of third parties on this site are indicated as such. However, if you notice any violations of copyright law, please inform us. Such contents will be removed immediately.
Pricing and services
Economy (49,90 €)
- Secure Submission
- ESTA Reminder Service
- State-approved consultants
Premium (59,90 €)
- Secure Submission
- Accurate data check
- Money back in case of denial
- ESTA Reminder Service
- 24h Customer Support
- State-approved consultants
First Class (69,90 €)
- Secure Submission
- Accurate data check
- Money back in case of denial
- ESTA Reminder Service
- 24h Customer Support
- State-approved consultants
- 20€ Green Card Lottery coupon
Complaints and dispute resolution
We hope that there will be no problems with the services we provide. However, if you have a complaint about a service provided or an invoice, please let us know as soon as possible. We will try to resolve any problem quickly.
If you wish to make a formal complaint about any part of our services, please send an e-mail to support_int@esta-online.org . In the e-mail, please include
- first and last name
- customer number or application number
- the exact reason for your complaint
If we receive a formal complaint, we proceed in the following manner:
We analyze the form and content of the complaint to determine whether it is a serious matter that requires immediate management intervention.
We check the completeness of the information provided to ensure that all details helpful to the investigation are provided, such as names, dates and times of events, copies of relevant evidence.
We then proceed as follows:
We investigate complaints and, if necessary, involve competent internal staff.
We provide a formal written response within 7 working days of receiving the complaint, outlining the conclusions we have reached, the reasons for any decisions, and details of the proposed solutions and recommendations we intend to make.
If this does not resolve the complaint, the relevant consumer arbitration commission may be contacted. The European Commission provides a platform for out-of-court dispute resolution. This gives consumers the opportunity to resolve disputes related to their online orders in advance, without having to go to court. The dispute resolution platform is available at an external link: https://ec.europa.eu/consumers/odr/
However, we are neither obliged nor willing to participate in dispute resolution proceedings before the consumer arbitration board.